Retningslinjer for angrerett

REFUND POLICY

Last Updated: February 28, 2026

DIGITAL PRODUCTS - NO REFUNDS

Due to the nature of digital products, all sales are final. Once files have been downloaded, we cannot offer refunds or exchanges.

WHY NO REFUNDS?

Digital files are instantly accessible and cannot be "returned" once downloaded. This policy protects our intellectual property and prevents unauthorized distribution.

BEFORE YOU PURCHASE

Please ensure:

  • You have compatible software (Cricut Design Space, Silhouette Studio, Adobe Illustrator, etc.)
  • You have the necessary equipment (cutting machine, laser cutter, etc.)
  • You review product descriptions and file formats carefully
  • You understand the license terms

EXCEPTIONS - WE WILL HELP YOU

We will provide assistance or replacement files if:

1. Technical Issues:

  • Download link doesn't work
  • Files are corrupted or won't open
  • Duplicate purchase made in error

2. Our Error:

  • Wrong files delivered
  • Missing files from bundle
  • Defective or incomplete files

HOW TO REQUEST ASSISTANCE:

Contact us within 7 days of purchase at creativebundleshop@outlook.com with:

  • Order number
  • Description of the issue
  • Screenshots (if applicable)

WHAT WE WILL DO:

  • Provide new download links
  • Send replacement files
  • Issue refund for duplicate purchases
  • Assist with technical download issues

WHAT WE CANNOT REFUND:

  • Change of mind
  • Lack of technical knowledge
  • Incompatible software or equipment
  • User error or mistakes
  • "I didn't read the description"
  • Files already downloaded successfully

CHARGEBACKS & DISPUTES

Initiating a chargeback without contacting us first may result in:

  • Account suspension
  • Legal action for fraud
  • Loss of access to purchased files

Please contact us first - we're here to help!

CONTACT FOR REFUND REQUESTS

Response time: Within 24-48 hours

CONSUMER RIGHTS

This policy does not affect your statutory rights under Norwegian consumer protection laws. If you believe you have a valid claim under consumer law, please contact us to discuss.